Food Service Customer Success Specialist

ADP, Inc.; Garland (TX); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Brothers Food Service (BFS) is seeking a friendly, organized Customer Service Representative to join our Austin team. In this role, you will assist customers by answering questions, coordinating orders, providing product information, and helping ensure an exceptional customer experience.

The ideal candidate enjoys working in a fast-paced environment, communicates effectively, and is committed to providing outstanding customer service.

Qualifications

• Previous experience in customer service, sales, or a related field preferred.
• Bilingual in English and Spanish a plus.
• Excellent written and verbal communication skills.
• Produce or food distribution experience is a plus.
• Strong computer and data entry skills preferred.

Responsibilities

• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Route customer concerns to the appropriate department for resolution.
• Coordinate with internal departments regarding orders, product availability, and delivery updates.
• Provide accurate information about products, pricing, and company services.
• Troubleshoot and resolve product, order, and customer service concerns.
• Document and maintain accurate customer records based on customer interactions.
• Develop and maintain a working knowledge of company products, services, and seasonal offerings.
• Build positive relationships with customers by delivering courteous, responsive, and solution-oriented service.
• Perform other customer service and administrative duties as assigned.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Problem solving

Education

High school diploma or equivalent

Tools

Data entry

Job description

Brothers Food Service (BFS) is seeking a friendly, organized Customer Service Representative to join our Austin team. In this role, you will assist customers by answering questions, coordinating orders, providing product information, and helping ensure an exceptional customer experience.

The ideal candidate enjoys working in a fast-paced environment, communicates effectively, and is committed to providing outstanding customer service.