Bilingual Customer Support & Orders Specialist

Empire Auto Parts; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA with Employer Contribution

Life Insurance

Disability Insurance

401K Retirement Plan

Paid Training

Paid Time Off

Paid Sick Days

Paid Holidays

Weekly Pay

Weekday Work Week

Job summary

Empire Auto Parts, LLC is seeking a Customer Service Agent to answer incoming service calls and online orders, provide pricing information, process orders, and manage returns. You will resolve product questions and document interactions while upholding company policies.

Role emphasizes courteous, customer-focused support with a bilingual English/Spanish preference where applicable. Typical schedule is Monday–Friday, 9:00 am–6:00 pm, on-site in Dallas, Texas.

Qualifications

• Excellent communication and active listening skills.
• Able to address customer inquiries with professionalism and courtesy.
• Ability to document interactions accurately in company systems.
• Comfortable handling order processing and returns/exchanges.
• Bilingual English/Spanish preferred to assist a diverse customer base.

Responsibilities

• Answer inquiries via phone regarding product availability and pricing.
• Process order requests and review/confirm online orders; handle returns and exchanges.
• Place outbound calls to update order status and verify account information.
• Provide product information and resolve product support issues.
• Document all customer interactions thoroughly and accurately.

Skills

Exceptional communication

Customer issue handling

Rapport building

Positive attitude

High school diploma

Age 18+

Call center experience

Bilingual English/Spanish preferred

Monday–Friday 9:00–6:00

Education

High School Diploma or equivalent

Job description

Empire Auto Parts, LLC is seeking a Customer Service Agent to answer incoming service calls and online orders, provide pricing information, process orders, and manage returns. You will resolve product questions and document interactions while upholding company policies.

Role emphasizes courteous, customer-focused support with a bilingual English/Spanish preference where applicable. Typical schedule is Monday–Friday, 9:00 am–6:00 pm, on-site in Dallas, Texas.