Bilingual Customer Support & Data Entry Specialist

City of Laredo; Laredo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Laredo is seeking a customer service professional to respond to inquiries, manage calls and emails, and maintain accurate call records in the database. This role supports multiple departments and requires clear communication in English and Spanish.

The position emphasizes accuracy in data entry, payment processing, and inventory control, with potential for cross-functional work across city services. Strong organizational skills are essential.

Qualifications

• High School diploma or GED equivalency.
• 1+ year of experience in customer service, clerical, or administrative support.
• Experience with Microsoft Office, AS400 or FIS.

Responsibilities

• Serves as the initial point of contact to receive and address customer concerns, questions, or complaints.
• Answers calls, responds to emails, and communicates in person with customers and guests; provides general information and/or forwards inquiry to the proper employee or department as appropriate.
• Creates, enters, and maintains records and customer call information in database for call-tracking and resolution reporting.
• Processes payments and maintains inventory control.
• Performs related work as required.

Skills

Customer service delivery

Time management

Bilingual English/Spanish

Communication skills

Problem solving

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Office

AS400

FIS

Job description

City of Laredo is seeking a customer service professional to respond to inquiries, manage calls and emails, and maintain accurate call records in the database. This role supports multiple departments and requires clear communication in English and Spanish.

The position emphasizes accuracy in data entry, payment processing, and inventory control, with potential for cross-functional work across city services. Strong organizational skills are essential.