Bilingual Customer Support Center Agent I (Banking)

First Mid Bank & Trust; Janesville (WI); On-site; USD 24,108 - 27,028; Full time

Benefits offered by this job

Healthcare benefits

401K with company match

Employee Stock Purchase Plan

Paid time off

Job summary

First Mid Bank & Trust in Janesville, WI is seeking a Customer Support Center Agent I to handle caller inquiries and account questions with accuracy and courtesy. The role emphasizes compliant processing and proactive service improvements.

Qualifications include a high school diploma and 1+ year in customer service, ideally within a financial institution. Bilingual Spanish/English is strongly preferred, with opportunities for growth and comprehensive Total Rewards.

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
• Previous contact center experience preferred.

Responsibilities

• Assisting callers with questions & account inquiries by providing accurate information in a professional and courteous manner.
• Service customers over the phone with accuracy and efficiency within policy guidelines.
• Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
• Seeks management approval for requests outside of approved level; notifies management of suspicious activity.
• Adheres to all bank compliance, security and operational policies and procedures.
• Performs changes to existing accounts as requested.
• Transfers requests outside CSC scope to appropriate department.
• Looks for ways to improve processes to enhance customer experience.
• Maintains professional appearance and conduct per Employee Handbook.

Skills

Bilingual (Spanish-English)

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

First Mid Bank & Trust in Janesville, WI is seeking a Customer Support Center Agent I to handle caller inquiries and account questions with accuracy and courtesy. The role emphasizes compliant processing and proactive service improvements.

Qualifications include a high school diploma and 1+ year in customer service, ideally within a financial institution. Bilingual Spanish/English is strongly preferred, with opportunities for growth and comprehensive Total Rewards.