Customer Support Associate, Bilingual - Ukrainian (Starlink)

SpaceX; Bastrop (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

SpaceX is hiring a Customer Support Associate, Bilingual - Ukrainian in Bastrop, Texas. You will represent the Starlink customer experience, triaging and resolving issues while collaborating with internal teams. The role requires strong problem-solving, communication skills, and a high school diploma. Applicants must be available for varying shifts, including weekends. Join SpaceX to make a meaningful impact in customer support and help improve user interactions with our groundbreaking satellite service.

Qualifications

• 1+ years of experience in a front-line customer support role.
• Fluent in English and Ukrainian.
• Willingness to work weekend and night shift hours as needed.

Responsibilities

• Triage and resolve customer issues across multiple channels.
• Provide technical support to customers.
• Collaborate with internal teams to improve troubleshooting workflows.

Skills

Problem-solving skills

Communication skills

Customer empathy

Attention to detail

Technical aptitude

Education

High school diploma or equivalency certificate

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Customer Support Associate, Bilingual - Ukrainian (Starlink)

Starlink, our revolutionary satellite constellation, will deliver low‑latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers’ experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early‑stage support team and set the tone for how we help our customers.

Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX.
• Provide technical support to customers using hardware, software, and network expertise.
• Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root‑cause issues.
• Create and maintain an internal knowledge base and help center collateral.

Basic Qualifications

• High school diploma or equivalency certificate.
• 1+ years of experience in a front‑line customer support role.
• Fluent in English and Ukrainian.

Preferred Skills And Experience

• Excellent problem‑solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it.
• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations.
• Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive.
• Strong attention to detail and time management skills. You take pride in your craft.
• Willingness and ability to flex weekend and night shift hours as needed to support our growth.
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
• Start‑up, consulting, or other demonstrated experience in a high‑growth, fast‑paced environment.
• Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

• Must be available to work scheduled shifts, including holidays.
• Must be available to work overtime hours and/or weekends as needed.
• This is not a remote position and will require relocation if not already local to the Bastrop, TX area.
• After 1 week of classroom training Monday to Friday 9AM‑5:30PM, must be available to work 10 hours a day on one of the following shifts:
• 1st Shift: Monday - Friday 5:00AM - 3:30 PM

ITAR Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affidavit Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].