Bilingual Customer Success Specialist

Walker Advertising LLC.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in advertising seeks a Bilingual Customer Success Specialist to enhance client satisfaction and drive sales. The role involves engaging clients, addressing needs, and ensuring smooth agreements while being part of a collaborative team. Ideal candidates are bilingual in English and Spanish with a strong sales background.

Benefits

3 Weeks Paid Time Off

12 Weeks of Guaranteed Paid Parental Leave

Comprehensive Insurance Coverage

401(k) Retirement Savings Plan

Wellness Initiatives

Career Development Opportunities

Qualifications

• 2+ years of experience in sales, customer service, or contact center role.
• Must be bilingual in English and Spanish.
• Ability to meet or exceed performance targets.

Responsibilities

• Engage clients through inbound/outbound calls.
• Build rapport and encourage agreement execution.
• Maintain accurate records using CRM or case management software.

Skills

Interpersonal skills

Communication skills

Sales skills

Education

High school diploma or equivalent

Tools

CRM systems

Case management software

Job description

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About Walker Advertising

Since 1984, Walker Advertising has bridged the gap between a law firm's need to grow and an underserved community's need for trustworthy legal services. Our teams lead with empathy and without ego to serve others through integrity and trust. We dare to think differently and work to consistently raise the bar, creating a workplace environment based on respect.

About Walker Advertising

Since 1984, Walker Advertising has bridged the gap between a law firm's need to grow and an underserved community's need for trustworthy legal services. Our teams lead with empathy and without ego to serve others through integrity and trust. We dare to think differently and work to consistently raise the bar, creating a workplace environment based on respect.

We believe that our employees are not just numbers; they are people. People with families and lives outside of work. We understand that a career is just one piece of the puzzle that makes people successful, happy individuals. That's why as we grow our teams, we focus on the whole person.

About The Role

Walker Advertising is seeking a motivated and customer-focused Customer Success Specialist to join our Contact Center and Sales team. In this role, you will play a key part in driving client acquisition and satisfaction by connecting potential clients with Walker’s trusted network of attorney partners. By building strong relationships, addressing client needs, and ensuring seamless agreement execution, you will directly contribute to the company’s mission of serving communities and growing our partnerships.

As a Customer Success Specialist, you will join a collaborative team focused on delivering exceptional results while fostering a supportive and inclusive workplace.

Responsibilities

Sales and Client Acquisition:

• Engage with a list of clients (PCs) through inbound and outbound calls, understanding their needs and highlighting the benefits of Walker’s attorney network.
• Evaluate and qualify consumer cases by analyzing individual scenarios to determine eligibility
• Build rapport with clients and encourage agreement execution when cases meet eligibility criteria.
• Meet or exceed sales and client acquisition targets through effective communication and relationship-building
• Follow-Up and Relationship Management:
• Conduct follow-ups to finalize agreements, ensuring all client questions are answered professionally.
• Act as a trusted advisor, addressing client concerns and maintaining strong relationships.
• Responsible for closing sales by obtaining signed attorney retainers from clients and effectively communicating the next steps in the case management process.
• Documentation and Reporting:
• Maintain accurate records of client interactions, agreements, and case details using CRM or case management software.
• Gather and process additional documentation from clients as needed.
• Collaboration:
• Partner with other team members to ensure a seamless transition of clients from intake to case management.
• Provide feedback to refine sales strategies and improve client and attorney partner experiences.
  
  

Qualifications

• 2+ years of experience in an inside sales, customer service, or leadership/management contact center role.
• Must be bilingual in English and Spanish.
• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Proven ability to meet or exceed performance and sales targets.
• Familiarity with CRM systems or case management software.
• High school diploma or equivalent.
  
  

Preferred

• Experience in client acquisition or customer relationship management
• Flexible hours; our team members typically work one weekend day a week. We are seeking to expand our hours of operations
  
  

Benefits/Perks

• 3 Weeks Paid Time Off
• 12 Weeks of Guaranteed Paid Parental Leave
• Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
• 401(k) Retirement Savings Plan
• Wellness Initiatives/Employee Assistance Program
• Rewards and Recognition Programs
• Career Development Opportunities
  
  

Pay Range

$26/Hour plus commission (Remote - United States)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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