Customer Success Specialist

Limble CMMS; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

Limble CMMS is seeking a Customer Success Specialist to enhance customer experience through effective support and training. The role involves managing customer engagements, troubleshooting issues, and ensuring satisfaction in a growing SaaS environment. Join a team that values collaboration and customer success, while enjoying a fully remote position with competitive benefits.

Benefits

Stock options

Flexible PTO

Health, Dental, and Vision insurance

Employer paid Basic Life insurance

Paid parental leave

11 paid company holidays

Company contribution for HSA and 401(k)

Pet insurance

Qualifications

• Passion for ensuring a positive customer experience via various communication channels.
• Ability to work in a high growth environment with changing priorities.
• Experience in a B2B Customer Support or Customer Success position.

Responsibilities

• Consult with customers to provide training and problem resolution.
• Manage customer engagements and maintain task organization.
• Collaborate with teams to ensure customer success.

Skills

Effective communication

Conflict resolution

Resourcefulness

Attention to detail

Job description

Join to apply for the Customer Success Specialist role at Limble CMMS

Join to apply for the Customer Success Specialist role at Limble CMMS

At Limble, we empower the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in a billion dollar industry projected to double by 2030. Organizations like General Mills, Unilever, and Rite Aid rely on Limble every day to streamline their maintenance operations, reducing costs and equipping their teams for success.

What sets us apart? Our software is easy to use and we truly care about the success of our customers. They see us as a partner rather than just another vendor. Our incredible team drives this success, consistently going above and beyond to deliver value.

Responsibilities

We are looking for an Inbound Customer Success Specialist to join our growing team. As a CSS on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer base. On a day-to-day basis, the Customer Success Specialist manages customer engagements and collaborates with all Limble departments to do the following:

• Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
• Bug reporting and tracking
• Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
• Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
• Proactively escalate at-risk customers
• Collaborate closely across departments to support the success of our customers
• Coordinate product demos and refer prospective customers to the Sales team
• Assist the Sales team with product knowledge
• Create strong customer relationships by delivering world-class customer service
• Maintain a highly organized and accurate task list, visible to the Success team and Management
  
  

Requirements

• Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
• Experience working cross-functionally within a customer-facing organization to support a joint outcome
• Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
• Strong conflict resolution skills
• Resourcefulness, creativity, and strategic thinking for troubleshooting problems
• Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
• Strong attention to detail
• Availability to work 8:30am-5:30pm CT (M-F)
  
  

Additional Skills – Nice To Have

• Previous experience in a B2B Customer Support / Customer Success / Account Manager position
• Previous experience in the SaaS industry
• Background in working with equipment maintenance, machinery, or manufacturing
  
  

Benefits

• $55,000 - $65,000
• Fully remote position
• Stock options
• Flexible PTO
• 11 paid company holidays
• Paid parental leave
• Health, Dental, and Vision insurance
• Employer paid Basic Life insurance and Short-Term Disability insurance
• Company contribution match for HSA and 401(k)
• Pet insurance
  
  

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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