Bilingual Customer Success Manager — CPaaS API

Vonage; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Group Life Insurance

Unlimited Discretionary Time Off

Three Paid Volunteer Days a Year

Job summary

the company API, a global cloud CPaaS leader, is hiring a Customer Success Manager to drive adoption of our communications APIs, build strong customer relationships, and ensure long-term satisfaction. You will partner with product, support and engineering to maximize value and guide customers through onboarding and enablement.

In this role, you will identify expansion opportunities, analyze usage data, and advocate for customers to influence the product roadmap.

Qualifications

• Fluent English and Japanese are required.
• Experience in Customer Success, Account Management, or similar.
• Technical acumen with APIs and cloud communications.
• Customer-centric mindset with strong relationship skills.
• Excellent communication and strategic problem-solving.
• Ability to collaborate across product, sales and support.
• Data-driven approach to analyze usage and drive value.
• Proactive and adaptable in a fast-paced environment.

Responsibilities

• Relationship management with key stakeholders as trusted advisor.
• Develop success plans aligning API solutions to goals.
• Monitor usage and identify opportunities to expand adoption.
• Collaborate with support, product, and engineering to address issues.
• Identify upsell and cross-sell opportunities for growth.
• Provide ongoing training and enablement for customers.
• Collect feedback to influence product roadmap.

Skills

Fluent English

Fluent Japanese

CSM/Account Mgmt experience

API familiarity

SaaS/CPaaS experience

Cross-functional collaboration

Data-driven decision making

Problem-solving skills

Job description

the company API, a global cloud CPaaS leader, is hiring a Customer Success Manager to drive adoption of our communications APIs, build strong customer relationships, and ensure long-term satisfaction. You will partner with product, support and engineering to maximize value and guide customers through onboarding and enablement.

In this role, you will identify expansion opportunities, analyze usage data, and advocate for customers to influence the product roadmap.