API Customer Success Manager - Drive Adoption & Growth

Jobicy; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Group Life Insurance

Unlimited Discretionary Time Off

Three Paid Volunteer Days a Year

Job summary

Vonage API is seeking a Customer Success Manager to drive adoption of our communications APIs, build strong customer relationships, and ensure long‑term satisfaction and retention across a SaaS environment.

You will engage with stakeholders, advocate for customers, and collaborate with product and engineering teams to resolve issues and guide success plans. Fluent English and Japanese are required for this role.

Qualifications

• Proven ability to manage relationships with stakeholders.
• Strong understanding of customer success in SaaS/CPaaS environments.
• Familiarity with APIs, cloud communications, and software integrations.

Responsibilities

• Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
• Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
• Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
• Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
• Renewals & Expansion: Identify upsell and cross‑sell opportunities to drive revenue growth and customer retention.
• Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
• Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

Skills

Relationship management

Customer success mindset

APIs familiarity

Cross-functional collaboration

Data-driven decisions

Job description

Vonage API is seeking a Customer Success Manager to drive adoption of our communications APIs, build strong customer relationships, and ensure long‑term satisfaction and retention across a SaaS environment.

You will engage with stakeholders, advocate for customers, and collaborate with product and engineering teams to resolve issues and guide success plans. Fluent English and Japanese are required for this role.