Bilingual Customer Solutions Specialist — English/Spanish

IGS Energy; Ohio; On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Healthcare Essentials

Mental Wellbeing

Family Planning Support

401(k) with company match

Paid time off & tuition reimbursement

Job summary

IGS Energy seeks a Customer Solutions Specialist for the Solutions Center to champion the IGS Energy brand, educate customers on products, and create exceptional experiences with each interaction. The role requires fluency in English and Spanish, and a schedule including Monday–Friday 11:00am–8:00pm with rotating Saturdays 8:00am–5:00pm.

Responsibilities include delivering personalized service, educating customers about all offerings, resolving inquiries, and driving sales and retention.

Qualifications

• High school diploma or equivalent.
• Must be fluent in both English and Spanish.
• 2 years of experience in a customer-facing environment preferred.

Responsibilities

• Deliver exceptional customer experiences through a natural conversation style.
• Educate on all IGS products and services to drive sales and retention.
• Navigate systems to provide timely resolution to inquiries.
• Meet and exceed performance metrics and service level goals.
• Provide follow up to ensure resolution meets customer expectations.
• Identify opportunities to up-sell and cross-sell customers.

Skills

Interpersonal skills

Verbal & written communication

Customer service orientation

Multitasking

Team collaboration

Bilingual English/Spanish

Education

High school diploma or equivalent

2 years of customer-facing experience

Tools

Windows

MS Office Suite

Internet Explorer

Job description

IGS Energy seeks a Customer Solutions Specialist for the Solutions Center to champion the IGS Energy brand, educate customers on products, and create exceptional experiences with each interaction. The role requires fluency in English and Spanish, and a schedule including Monday–Friday 11:00am–8:00pm with rotating Saturdays 8:00am–5:00pm.

Responsibilities include delivering personalized service, educating customers about all offerings, resolving inquiries, and driving sales and retention.