Bilingual Customer Solutions Representative (Spanish) - Hybrid

The Restaurant Store

Lancaster (Lancaster County)

Hybrid

USD 34,000 - 42,000

Full time

43 hours ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Restaurant Store is a fast-growing foodservice supplier seeking a Customer Solutions Specialist fluent in Spanish and English to deliver exceptional hospitality and support. You will help customers with orders, provide product guidance, and work across teams to ensure smooth purchasing experiences.

Ideal candidates have a background in customer service or hospitality and can thrive in a fast-paced environment while working in a hybrid setting that includes office days at our PA HQ.

Qualifications

A college degree or relevant work experience is preferred.
Bilingual in Spanish and English is required for customer interactions.
Experience in hospitality or customer service is valued.

Responsibilities

Interact with Spanish- and English-speaking customers by phone, email, and chat about orders and products.
Provide friendly, efficient solutions to foster loyalty and sales.
Listen to issues, investigate, and offer strategic bilingual resolutions.
Keep customers informed about order status with up-to-date information.
Coordinate with other departments to address product or service issues.
Maintain a positive, professional attitude in all communications.
Be flexible and adapt to company growth.
Guide customers through the website and assist with online shopping.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Problem solving

Team player

Adaptable

Hospitality mindset

Education

College degree preferred

Job description

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Job Summary

Responsibilities

As a Bilingual Customer Service Representative, you will:

Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
Ensure that customers always have the most complete and up-to-date information about the status of their orders
Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
Be willing to remain flexible and adapt to change as we continue to grow as a company
Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
Learn about the foodservice industry and the products that we sell
Guide customers through the website, while providing online shopping assistance and product help

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

A college degree or work experience in a related field is preferred

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Show passion for helping people sustain and grow their restaurant business
Demonstrate the ability to learn and problem solve while handling multiple priorities
Can work well independently or as part of a cohesive team
Have a strong work ethic
Provide excellent communication
Bring ambition to excel at one of PA's fastest-growing companies
Ability to work a hybrid schedule with at minimum two office days per week at our corporate campus.

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits