Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Nashua (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to enhance customer satisfaction and sales. This role involves engaging with customers, understanding their needs, and providing tailored solutions while maintaining high standards of service. You'll be responsible for processing transactions, managing inventory, and ensuring the store is presentable. Ideal candidates will possess strong communication skills in both English and Spanish, along with a commitment to delivering exceptional service. Join a dynamic team and make a significant impact in a customer-focused environment!

Qualifications

• Must be at least 18 years old and authorized to work.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by identifying needs.
• Accurately process sales transactions according to policies.

Skills

Customer Service

Communication in English

Communication in Spanish

Sales Skills

Problem Solving

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

Customer Service Specialist Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They are expected to resolve customer concerns promptly, ensure maximum client satisfaction, stay updated on product features, and maintain high standards of product quality and store presentation. The role involves achieving excellent customer service while meeting sales goals.

Job duties include contact with customers, which may involve minors; access to cash, electronic equipment, personal information, merchandise, and other valuables. Access may be supervised or unsupervised. The company reviews criminal history to protect its operations, reputation, and the safety of staff, customers, vendors, contractors, and the public.

The selected individual will work at Store #5967 located at 176 Daniel Webster Hwy, Nashua, NH, and Store #5197 at 517 South Broadway, Salem, NH.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Ability to read, write, comprehend, and communicate in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to retrieve materials from shelves and lift up to 50 lbs frequently and 70 lbs on occasion, with or without reasonable accommodation
• Willingness to work scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by identifying needs and presenting suitable products and services
• Build trust-based relationships with customers
• Accurately process sales transactions according to policies and procedures
• Meet sales goals monthly, quarterly, and yearly
• Maintain accurate work order files and formulas
• Pull products from shelves or warehouse
• Mix and tint products as per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks and assist with deliveries as needed
• Keep assigned areas in stock and presentable
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest sales improvement strategies