Bilingual Customer Service Advisor

ProPivotal; Framingham (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Bilingual Customer Service Advisor, where your passion for community support can truly make a difference. In this role, you will assist families in navigating childcare and financial assistance, ensuring they have access to vital resources for a brighter future. Your empathetic communication skills will shine as you guide clients through eligibility assessments and enrollment procedures, while your attention to detail will help maintain accurate records. This is a unique opportunity to contribute positively to the community and support families in need.

Qualifications

• At least one year in Health & Human Services or Customer Support.
• Skilled communicator able to navigate conversations with empathy.

Responsibilities

• Help families understand and qualify for childcare subsidies.
• Provide clear, empathetic support to families from diverse backgrounds.

Skills

Bilingual Fluency

Strong Communication

Detail-Oriented

Education

Experience in Health & Human Services

Customer Support Experience

Tools

CRM tools

Job description

Bilingual Customer Service Advisor

We believe in the power of community and support. As a Bilingual Customer Service Advisor, you'll play an integral role in helping families navigate the complex world of childcare and financial assistance. If you're passionate about making a difference and love problem-solving, this could be the role for you. Join us and help families access the resources they need for a brighter future!

What You’ll Be Doing:

• Eligibility Assessments: Help families understand and qualify for childcare subsidies and financial assistance programs
• Personalized Support: Guide families through childcare options, enrollment procedures, and financial support
• Client Records Management: Keep digital records up to date and ensure confidentiality
• Effective Communication: Provide clear, empathetic support to families from diverse cultural backgrounds
• Collaboration: Work alongside internal teams to improve service delivery and meet the needs of families

What You Bring:

• Experience: At least one year in Health & Human Services, Call Centers, or Customer Support, especially in roles serving diverse communities
• Empathy & Communication: You're a skilled communicator and listener, able to navigate conversations with respect and understanding
• Social Services Knowledge: Familiarity with family support programs and childcare services

Bonus Points for:

• Background in childcare services, case management, or intake coordination
• Experience with CRM tools or digital client tracking systems
• Knowledge of Massachusetts childcare or early education programs

Key Skills:

• Bilingual Fluency: Fluent in English and one of the following: Spanish, Portuguese, or Creole
• Strong Communication: You can articulate ideas clearly, both verbally and in writing
• Detail-Oriented: You excel at accurate data entry and maintaining organized records

_{There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.}

_{ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.}