Bilingual Customer Service Champion - Spanish

Sherwin-Williams; Wilmington (DE); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in store and over the phone, determine needs, and present appropriate products to meet sales goals. The role involves building trust with wholesale and retail customers, processing transactions, and maintaining product displays.

Based at Store #705032 in Wilmington, DE, the position requires English and Spanish proficiency, physical lifting, and flexibility to work evenings and weekends.

Qualifications

• Must be at least eighteen (18) years old.
• Legally authorized to work in the country of employment without sponsorship.
• Must read, write, understand and communicate in English.
• Must read, write, understand and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 70 lbs. occasionally and 50 lbs. frequently.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams, must have a 'meets expectations' rating and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve monthly, quarterly, and yearly sales goals.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist customers in store and over the phone, determine needs, and present appropriate products to meet sales goals. The role involves building trust with wholesale and retail customers, processing transactions, and maintaining product displays.

Based at Store #705032 in Wilmington, DE, the position requires English and Spanish proficiency, physical lifting, and flexibility to work evenings and weekends.