Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams; Canandaigua (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dynamic Customer Service Specialists to join their team. This role involves working closely with both wholesale and retail customers, ensuring their needs are met while providing exceptional service. You will assist customers in selecting products, process sales transactions, and maintain high store standards. With a focus on achieving sales goals, this position offers a chance to thrive in a fast-paced environment. If you are passionate about customer satisfaction and eager to contribute to a team, this opportunity is perfect for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Accounts (FSAs)

Disability Insurance

Retirement Plan

Paid Leave

Qualifications

• Must be at least 18 years old and legally authorized to work.
• Experience in retail or customer service is preferred.

Responsibilities

• Provide excellent customer service and assist with sales transactions.
• Mix and tint products according to customer specifications.
• Maintain store standards and stock shelves.

Skills

Customer Service

Bilingual (English and Spanish)

Sales Skills

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They are also responsible for resolving customer concerns promptly, ensuring maximum satisfaction, and staying updated on product features while maintaining high store standards. These specialists aim to deliver excellent customer service and meet sales goals.

Job duties include contact with customers, which may involve minors; access to cash, electronic equipment, personal information, merchandise, and other valuables. Access may be supervised or unsupervised, and a criminal history review is required to protect the company's operations, reputation, and safety of all stakeholders.

The selected individual will work at stores within a 30-mile radius of #1565 at 77 Eastern Blvd., Canandaigua, NY 14424; #1256 at 599 West Union Street, Newark, NY 14513; and #1469 at 520 Hamilton Street, Geneva, NY 14556. The position offers benefits such as medical, dental, vision coverage, FSAs, disability, retirement, paid leave, and more. For details, visit http://www.myswbenefits.com/.

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship
• Proficient in English and Spanish (reading, writing, speaking)
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs regularly and 70 lbs occasionally, with or without accommodation
• Willing to work flexible hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least 1 year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities:

• Provide high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by identifying needs and recommending products
• Build trust with wholesale and retail customers
• Accurately process sales transactions
• Achieve sales goals regularly
• Maintain accurate work order files and formulas
• Retrieve products from shelves or warehouse
• Mix and tint products per customer specifications
• Stock shelves and arrange displays
• Clean equipment and assist with loading/unloading trucks
• Participate in deliveries as needed
• Keep areas stocked and presentable
• Stay knowledgeable about products and discuss options with customers
• Follow inventory procedures and suggest sales improvements