Bilingual Customer Service Specialist II – Spanish

State of Washington; Vancouver (WA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

5% bilingual pay increase

Job summary

State of Washington’s Labor & Industries division seeks a Customer Service Specialist 2 – Preferred Spanish Bilingual to support licensing, registration, and permit services at the Vancouver, WA duty station. The role emphasizes handling inquiries from licensed professionals and the public, processing applications, and assisting customers with L&I programs.

A 5% bilingual pay increase may apply. This is a full-time on-site position reporting to the CSP; a strong commitment to service is

Qualifications

• A valid, unrestricted driver’s license.
• Equivalent education/experience
• High school diploma or equivalent and two years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
• OR One year of experience as a Customer Service Specialist 1

Responsibilities

• Process licensing, registration & permit applications for completeness and accuracy.
• Review, research, and process registration and licensing applications for construction contractors.
• Resolve customers’ issues through written and interpersonal communication with bonding and insurance agents.
• Educate and assist customers with requirements and processes regarding applying for and purchasing electrical work permits and factory assembled structure (FAS) alteration permits.
• Research and respond to electrical inspection requests and coordinate with inspectors.
• Handle fees processing and data entry for licenses and registrations.
• Assist with cash handling, payments, and reconciliations following policies.

Skills

Customer service

Bilingual Spanish

Communication

Job description

State of Washington’s Labor & Industries division seeks a Customer Service Specialist 2 – Preferred Spanish Bilingual to support licensing, registration, and permit services at the Vancouver, WA duty station. The role emphasizes handling inquiries from licensed professionals and the public, processing applications, and assisting customers with L&I programs.

A 5% bilingual pay increase may apply. This is a full-time on-site position reporting to the CSP; a strong commitment to service is