Remote-Eligible Intake & Compliance Specialist II

Washington State Department of Labor & Industries; Washington; Híbrido; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Washington State Department of Labor & Industries is seeking a Program Specialist 2 to advance equitable access to enforcement services. You’ll support internal and external customers through education, triage, and efficient service delivery while enforcing Wage Payment Act, Industrial Welfare Act, and Minimum Wage Act provisions.

The role emphasizes improving customer experience, data-driven program development, and cross-department collaboration to ensure timely case handling and compliance

Formación

• Combined total of four years of education and/or experience.
• Experience as Customer Service Specialist, Industrial Relations Agent, or Program Specialist.
• Ability to interpret RCWs, WACs, and enforcement rules.
• Experience auditing or investigating complaints related to labor standards.
• Strong data tracking, analysis, and reporting skills.

Responsabilidades

• Oversee intake, screening, submission, and assignment of worker complaints.
• Ensure intake processes align with program procedures and legal requirements.
• Provide guidance to internal and external partners on intake policies and procedures.
• Develop and improve program standards, intake tools, templates, and workflows.
• Maintain data tracking and reporting systems; analyze trends and barriers.
• Plan and coordinate daily intake and triage operations for efficiency.

Conocimientos

Customer Service

IR Knowledge

Policy Understanding

Data Analysis

Communication

Team Collaboration

Educación

Associate’s degree

Bachelor’s Degree

Herramientas

CATS

LINIIS

Outlook

Teams

Zoom

Excel

Word

Adobe PDF

Descripción del empleo

Washington State Department of Labor & Industries is seeking a Program Specialist 2 to advance equitable access to enforcement services. You’ll support internal and external customers through education, triage, and efficient service delivery while enforcing Wage Payment Act, Industrial Welfare Act, and Minimum Wage Act provisions.

The role emphasizes improving customer experience, data-driven program development, and cross-department collaboration to ensure timely case handling and compliance