Remote ES Benefits Specialist 2 – Spanish Speaker

State of Washington; Olympia (WA); Remote; USD 50,000 - 67,000; Full time

Benefits offered by this job

Telework opportunities

Flexible work schedules

In-training to ESBS2 with classroom/on

Job summary

State of Washington’s Employment Security Department is hiring a dual-language Benefits Specialist 2 in-training for the PFML program. The role handles benefits claims, explanations of rights and responsibilities, and high-volume customer service with an emphasis on accuracy and equity.

The position is eligible for full-time telework within Washington State, with occasional travel to duty stations. Spanish language proficiency is required for consideration, starting Feb 16, 2027.

Qualifications

• Claims processing and adjudication experience.
• Ability to document and verify benefit requests.
• Fact-finding and advising on rights and responsibilities.
• Knowledge of applicable laws and agency policies.
• Ability to explain program requirements clearly to customers.
• Strong problem resolution and communication skills.
• Ability to manage multiple tasks and adapt to changing workload.
• Experience serving diverse customers, including limited English proficiency.

Responsibilities

• Process and adjudicate routine and complex PFML claims per policies.
• Provide high-quality customer service via phone, email, and secure messaging.
• Identify needs, research issues, and deliver accurate solutions.
• Review wage information and verification materials for eligibility.
• Conduct fact-finding and request docs for legally sound determinations.
• Ensure translated correspondence for customers with limited English proficiency.
• Resolve redeterminations and process weekly claims with adjustments as needed.
• Report potential underpayments/overpayments and suspected fraud per rules.
• Respond to inquiries from claimants, employers, providers, and stakeholders.

Skills

Claims processing

Adjudication

Documentation

Fact-finding

Legal compliance

Program knowledge

Communication

Problem resolution

Equity and service

Time management

Education

Bachelor’s degree in health/social science/public administration or related field

Associate’s degree in health/public administration or related field

Job description

State of Washington’s Employment Security Department is hiring a dual-language Benefits Specialist 2 in-training for the PFML program. The role handles benefits claims, explanations of rights and responsibilities, and high-volume customer service with an emphasis on accuracy and equity.

The position is eligible for full-time telework within Washington State, with occasional travel to duty stations. Spanish language proficiency is required for consideration, starting Feb 16, 2027.