Remote Bilingual Benefits Technician – Customer Care

State of Washington; Olympia (WA); Remote; USD 52,000 - 68,000; Full time

Job summary

The State of Washington Employment Security Department is seeking Dual Language ES Benefits Technicians to support the Paid Family and Medical Leave program. This full-time telework role within Washington State requires clear communication in Spanish and strong customer service skills.

Ideal candidates excel in handling high-volume inquiries, guiding claimants and employers through benefits processes, and navigating multiple systems to provide timely, accurate information.

Qualifications

• Two years of education and/or experience in a relevant role.
• Two years of customer service experience.
• Associate degree is acceptable.
• Must be able to communicate effectively in Spanish in person, by phone, and in writing.

Responsibilities

• Handle large volumes of inbound/outbound calls, emails, and secure messages.
• Clarify benefit information and assist claimants, employers, and representatives.
• Guide users through applications and required documentation.
• Maintain confidentiality and follow laws, policies, and procedures.
• Enter data and document customer interactions; participate in trainings and meetings.

Skills

Spanish fluency

Customer service

Communication skills

Problem solving

Adaptability

Education

Associate degree

Two years education or experience

Job description

The State of Washington Employment Security Department is seeking Dual Language ES Benefits Technicians to support the Paid Family and Medical Leave program. This full-time telework role within Washington State requires clear communication in Spanish and strong customer service skills.

Ideal candidates excel in handling high-volume inquiries, guiding claimants and employers through benefits processes, and navigating multiple systems to provide timely, accurate information.