Bilingual Customer Service Specialist – Front Desk & Admin

City Of Edinburg; Edinburg (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid holidays

PTO

Life & ADD insurance

Retirement plan

Medical insurance

Dental insurance

FMLA

EAP

Wellness program

Fitness centers

Job summary

City of Edinburg is seeking a Customer Service Specialist to greet callers and resolve inquiries while performing daily office tasks in a fast-growing city. The role includes handling a multi-line phone system, routing requests, and supporting payroll and clerical duties.

The position requires a high school diploma or GED, at least 1 year in customer relations, bilingual English/Spanish, and a valid Texas driver’s license. The city offers competitive benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• One year of related customer relations experience.
• Bilingual English/Spanish required.

Responsibilities

• Answer a multi-line phone system within 3 rings in a professional, courteous manner.
• Provide account information and route requests to appropriate services.
• Assist with clerical tasks and data entry as needed; support payroll functions and procurement processes.
• Collaborate with other divisions to deliver excellent resident service.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Data entry

Education

High school diploma or GED

Job description

City of Edinburg is seeking a Customer Service Specialist to greet callers and resolve inquiries while performing daily office tasks in a fast-growing city. The role includes handling a multi-line phone system, routing requests, and supporting payroll and clerical duties.

The position requires a high school diploma or GED, at least 1 year in customer relations, bilingual English/Spanish, and a valid Texas driver’s license. The city offers competitive benefits and growth opportunities.