Bilingual Customer Service Specialist – Edinburg

City of Edinburg; Edinburg (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

Life & ADD insurance

Retirement plan with 7% employee + 2:1

100%-paid medical

100%-paid dental

Workers compensation

FMLA

Employee Assistance Program (EAP)

Healthy lifestyle program

Fitness center access

Job summary

City of Edinburg is seeking a dedicated Customer Service Specialist in Edinburg, TX. The role involves greeting callers, resolving inquiries, and supporting daily office tasks with a friendly attitude to help residents effectively.

Qualifications include a high school diploma or GED, and 1 year of related customer-relations experience. Bilingual English/Spanish is required. The city offers competitive pay and comprehensive benefits.

Qualifications

• High school diploma or GED required; community college/technical certificates preferred.
• One year of related experience in customer relations is required; three years preferred.

Responsibilities

• Answer multiple-line phone system promptly and professionally, routing requests to the appropriate city services.
• Provide accurate account information, clerical support, and data entry as needed.
• Assist with payroll, bookkeeping, invoices, and purchase orders when required; support other divisions as needed.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

City of Edinburg is seeking a dedicated Customer Service Specialist in Edinburg, TX. The role involves greeting callers, resolving inquiries, and supporting daily office tasks with a friendly attitude to help residents effectively.

Qualifications include a high school diploma or GED, and 1 year of related customer-relations experience. Bilingual English/Spanish is required. The city offers competitive pay and comprehensive benefits.