Bilingual Customer Service Specialist - Debt Solutions

AON PLC; Alpharetta (GA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) savings plan

Health, dental and vision insurance

Paid holidays and vacation

Job summary

Aon is seeking a Customer Service Specialist in Alpharetta, GA or The Woodlands, TX, delivering inbound support for debt cancellation programs within Integramark. This hybrid role supports clients by processing benefits and handling inquiries.

Ideal candidates have a college degree or equivalent experience, and are fluent in English and Spanish. Aon emphasizes flexible working options and a robust benefits package.

Qualifications

• College degree or equivalent work experience required.
• Excellent communication in English; Spanish bilingual preferred.

Responsibilities

• Provide excellent customer service for inbound calls.
• Initiate benefits and process benefit-related transactions; handle cancellation requests.
• Identify solutions and alternatives for customers.
• Document inquiries and actions taken to resolve issues.

Skills

Customer service

Bilingual Spanish-English

Active listening

Education

College degree or equivalent work experience

Job description

Aon is seeking a Customer Service Specialist in Alpharetta, GA or The Woodlands, TX, delivering inbound support for debt cancellation programs within Integramark. This hybrid role supports clients by processing benefits and handling inquiries.

Ideal candidates have a college degree or equivalent experience, and are fluent in English and Spanish. Aon emphasizes flexible working options and a robust benefits package.