Customer Service Specialist I

Aon; Alpharetta (GA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Long‑term incentive awards

Medical, dental and vision insurance

Paid holidays

Paid vacation

Paid sick leave

Disability insurance

Health savings account

Commuter benefits

Employee assistance program

Job summary

Aon is seeking a Customer Service Specialist for our Alpharetta, GA hybrid office. You will deliver outstanding service on inbound calls, assistance with debt cancellation programs, and support clients as they navigate benefit initiation and related transactions.

You’ll use active listening to identify solutions, document inquiries clearly, and collaborate with team members to resolve issues. Bilingual English/Spanish is highly preferred.

Qualifications

• Provide excellent customer service for inbound calls.
• Initiate benefits (claims) and process benefit related transactions.
• Identify and respond efficiently and accurately to customers with solutions/alternatives.
• Engage in active listening, confirming information and defusing situations as needed.
• Bilingual (Spanish-English) preferred.

Responsibilities

• Provide excellent customer service for inbound calls.
• Initiate benefits (claims) and process benefit related transactions.
• Handle cancellations requests and related actions.
• Document details of customer inquiries and actions taken to resolve issues.

Skills

Customer service

Inbound calls

Communication skills

Active listening

Bilingual (English/Spanish)

Education

College degree or equivalent work experience

Job description

Aon Is Looking For A Customer Service Specialist

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our business group within Aon Integramark, a debt cancellation service administrator for the U.S. lending industry. This is a hybrid position in the Alpharetta, GA office.

Aon Is In The Business Of Better Decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Provide excellent customer service for inbound calls, top-notch experience based on client parameters.
• Provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs
• Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed.
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

Skills And Experience That Will Lead To Success

• Provide excellent customer service for inbound calls, top-notch experience based on client parameters.
• Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed.
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.
• Bilingual (Spanish-English) is highly preferred.

Education

• College degree or equivalent work experience required.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $40,000 to $45,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to:

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

Eligibility for benefits is governed by the applicable plan documents and policies.