Bilingual Customer Service Specialist

Sherwin Williams; Ypsilanti (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams, a worldwide leader in paints and coatings, seeks a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. The role requires proficiency in English and at least one additional language to engage a diverse customer base.

The successful candidate will handle inquiries, resolve challenges, and maintain deep product knowledge, collaborating with teams to uplift service delivery and protect our brand reputation across locations.

Qualifications

• Bilingual with strong communication skills in English and another language.

Responsibilities

• Handle customer inquiries across multiple locations.
• Resolve issues promptly to maintain customer satisfaction.
• Maintain knowledge of products and services to assist customers effectively.

Skills

Bilingual

Customer service

Communication

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.