Bilingual Customer Service Specialist

Sherwin Williams; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Sherwin-Williams, a global leader in paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets in Columbus and surrounding areas. This role requires fluency in English and another language, with a focus on addressing inquiries, resolving issues, and maintaining product knowledge to assist customers effectively.

You will collaborate with store teams and other departments to uphold the brand's reputation.

Qualifications

• Must be bilingual in English and at least one additional language.
• Strong customer service and communication skills.

Responsibilities

• Handle inquiries from customers across multiple retail locations.
• Solve customer challenges and ensure satisfaction.
• Maintain in-depth knowledge of products and services.
• Collaborate with cross-functional teams to improve service delivery.

Skills

Bilingual

Customer service

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.