Bilingual Customer Service Specialist

Sherwin Williams; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. The role requires proficiency in English and at least one additional language to communicate with a diverse customer base.

In this position you will handle inquiries, resolve customer challenges, and maintain deep product knowledge while collaborating with store teams to strengthen service delivery and protect the brand across locations.

Qualifications

• Proficiency in English and at least one additional language.
• Experience handling inquiries and resolving customer issues.
• Knowledge of products and services across locations.

Skills

Bilingual

Communication skills

Customer service

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.