Bilingual Customer Service Specialist

Sherwin Williams; York (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, and handle sales and returns with care.

You will work closely with store staff to support operations, merchandising, tinting, and inventory checks while building strong customer relationships and growing product knowledge in a diverse and collaborative environment.

Qualifications

• Bilingual English/Spanish required.
• Customer service experience desired.
• Ability to process sales and returns.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues.
• Partner with sales associates to support store operations.
• Assist with merchandising, tinting and inventory checks.

Skills

Bilingual English/Spanish

Customer service

Sales support

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.