Bilingual Customer Service Specialist

Sherwin Williams; Valdosta (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist to join the Retail Customer Service & Support team. You will engage customers in-store and by phone, offering expert guidance on paints and coatings, and handling sales and returns with a focus on service excellence.

In this role, you will partner with sales associates to support store operations, merchandising, tinting, and inventory checks while building relationships and expanding product knowledge in a diverse, collaborative

Qualifications

• Bilingual in English and Spanish required.
• Experience in customer service is preferred.
• Ability to process sales and returns with accuracy.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns, resolve service issues.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Sales support

Tools

POS system

Inventory management software

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.