Bilingual Customer Service Specialist

Sherwin Williams; Redmond (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Sherwin-Williams seeks a bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Bilingual fluency in English and Spanish.
• Experience in retail customer service is preferred.
• Ability to handle in-store and phone-based customer interactions.

Responsibilities

• Assist customers in-store and by phone with product guidance.
• Process sales and returns accurately.
• Resolve service issues and maintain store operations with store teams.

Skills

Bilingual (English/Spanish)

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.