Bilingual Customer Service Specialist

Sherwin Williams; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Raleigh, NC seeks a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. The role requires fluency in English and at least one additional language to communicate with a diverse customer base.

You will handle inquiries, resolve customer challenges, and maintain up-to-date product knowledge, collaborating with store teams to ensure consistent service quality and to uphold our brand reputation across multiple locations.

Qualifications

• Fluent in English and at least one other language.
• Experience delivering customer service in a retail or multi-location setting.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inquiries and resolve customer issues across multiple locations.
• Maintain up-to-date knowledge of products and services.
• Collaborate with store teams to ensure consistent service quality.

Skills

Bilingual

Customer service

Communication

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.