Bilingual Customer Service Specialist

Sherwin Williams; West Fargo (ND); On-site; USD 38,000 - 52,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This role requires fluency in English and at least one additional language to effectively communicate with a diverse customer base.

The successful candidate will handle inquiries, resolve challenges, and maintain up-to-date knowledge of our paints and coatings. You will collaborate with store teams to ensure consistent service delivery and uphold the

Qualifications

• Customer service experience in a retail or multi-location environment.
• Fluent English with at least one additional language.
• Knowledge of Sherwin-Williams products and services helpful.

Responsibilities

• Handle customer inquiries and resolve issues across multiple locations.
• Maintain product knowledge and inform customers.
• Collaborate with internal teams to improve service delivery.

Skills

Bilingual

Customer service

Multi-location coordination

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.