Bilingual Customer Service Specialist

Sherwin Williams; Town of Middleton (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

You will handle inquiries, resolve customer challenges, and maintain strong product knowledge while collaborating with store teams to improve service delivery and uphold the brand's reputation.

Qualifications

• Proficiency in English and at least one additional language.
• Excellent verbal and written communication skills in a bilingual environment.

Responsibilities

• Handle customer inquiries across multiple locations.
• Resolve customer issues and escalate when needed.
• Maintain up-to-date product knowledge and services.
• Collaborate with store teams to improve service delivery.

Skills

Bilingual

Customer service

Job description

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations.