Bilingual Customer Service Specialist

Sherwin Williams; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a bilingual Customer Service Specialist to join our Retail Customer Service & Support team. In this role, you will assist customers in-store and by phone, offering expert product guidance on paints and coatings and handling sales, returns, and service issues in English and Spanish.

You will partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building lasting customer relationships while expanding product

Qualifications

• Bilingual in English and Spanish.
• Experience in customer service.
• Retail experience is a plus.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns; resolve service issues in English and Spanish.
• Collaborate with sales associates to support store operations and inventory checks.

Skills

Bilingual English/Spanish

Customer service

Retail

Product knowledge

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.