Bilingual Customer Service Specialist

Sherwin Williams; Mobile (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team in Mobile, AL. You will engage customers in-store and by phone, provide expert guidance on paints and coatings, and resolve service issues in both English and Spanish.

You’ll partner with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong customer relationships in a diverse, collaborative environment.

Qualifications

• Bilingual in English and Spanish to assist customers
• Provide expert guidance on paints and coatings to customers
• Process sales and returns and resolve service issues

Responsibilities

• Engage customers in-store and by phone to resolve issues
• Provide expert product guidance on paints and coatings
• Process sales and returns and support store operations with sales associates

Skills

Bilingual English/Spanish

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.