Bilingual Customer Service Specialist

Sherwin Williams; Hagerstown (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Sherwin-Williams in Maryland seeks a Bilingual Customer Service Specialist to engage customers in-store and by phone, offering expert guidance on paints and coatings, processing sales and returns, and resolving service issues in English and Spanish.

You'll partner with sales associates to support store operations, merchandising, tinting, and inventory checks, building strong customer relationships while growing product knowledge in a diverse and collaborative culture.

Qualifications

• Bilingual in English and Spanish required.
• Strong customer service and communication skills.
• Experience in retail or store environment preferred.

Responsibilities

• Engage customers in-store and by phone to resolve inquiries.
• Provide expert product guidance on paints and coatings.
• Process sales and returns and assist with store operations.

Skills

Bilingual English/Spanish

Customer service

Retail in-store experience

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish. Partner with sales associates to support store operations, merchandising, tinting, and inventory checks. You’ll build strong customer relationships while growing your product knowledge in a culture that values diversity, innovation, collaboration, and career development.