Bilingual Customer Service Representative - Retail

Bennetts Company; Arbutus (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Bennetts Company in Maryland is seeking a Bilingual Customer Service Specialist to assist customers in-store and by phone, delivering expert guidance on paints and coatings. This role emphasizes strong communication, accuracy, and product knowledge to resolve issues and support sales.

You will process sales and returns, collaborate with sales associates on store operations, assist with tinting support and inventory checks, and build lasting customer relationships with a focus on bilingual

Qualifications

• Bilingual English/Spanish proficiency required.
• Experience delivering customer service in retail or in-store settings.
• Excellent communication with customers and colleagues.
• Knowledge of paints and coatings or willingness to learn.

Responsibilities

• Process sales, returns, and related customer transactions.
• Resolve customer service issues with professionalism and accuracy.
• Partner with sales associates to support store operations and merchandising.
• Assist with tinting support and inventory checks as needed.
• Build strong customer relationships and maintain product knowledge.

Skills

Bilingual English/Spanish

Customer service

Strong communication

Paints knowledge

Job description

Bilingual Customer Service Specialist

Provide bilingual (

• Process sales, returns, and related customer transactions.
• Resolve customer service issues with professionalism and accuracy.
• Partner with sales associates to support store operations and merchandising.
• Assist with tinting support and inventory checks as needed.
• Build strong customer relationships and maintain product knowledge.

Bilingual Customer Service Specialist

Provide bilingual (English and Spanish) customer service in-store and by phone by engaging customers, answering questions, and delivering expert guidance on paints and coatings.

• Process sales, returns, and related customer transactions.
• Resolve customer service issues with professionalism and accuracy.
• Partner with sales associates to support store operations and merchandising.
• Assist with tinting support and inventory checks as needed.
• Build strong customer relationships and maintain product knowledge.

Key qualifications/skills

strong communication, customer-focused service, bilingual proficiency (English/Spanish), and knowledge of or ability to learn paint/coatings products.