Bilingual Customer Service & Scheduling Specialist

Howard Building Maintenance; Caldwell (ID); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) with company match

Generous PTO and holidays

Performance bonuses

Professional growth opportunities

Descripción de la vacante

Howard Building Maintenance is seeking a Customer Service Associate for our Caldwell, ID office. You will be the first point of contact, handling calls, emails, and messages, scheduling jobs, dispatching technicians, and supporting billing and administration. Fluency in Spanish is highly preferred and may lead to higher pay.

In-office role with steady schedule Monday–Friday, 10:00 a.m.–6:00 p.m. Strong communication and multitasking skills are essential in this fast-paced environment.

Formación

• Minimum 2 years customer service experience (dispatch, call center, or scheduling preferred).
• Strong written and verbal communication skills.
• Spanish-speaking preferred (eligible for increased pay).
• Experience with booking, scheduling, or dispatching strongly preferred.
• Proficiency in Microsoft Teams, Outlook, and Office Suite.
• Experience with Housecall Pro (HCP) or similar software a plus.
• Dependable transportation and a smartphone capable of running required apps.

Responsabilidades

• Respond promptly to client calls, emails, and voicemails
• Address pricing, service, and scheduling questions
• Send confirmations, reminders, and follow-up messages
• Provide updates on job status and communicate changes
• Schedule jobs in Housecall Pro (HCP)
• Manage technician calendars and dispatch jobs
• Handle last-minute schedule changes or call-outs
• Communicate special job instructions (alarms, access codes, etc.)
• Create and send invoices through HCP
• Process payments and resolve billing issues
• Follow payment collection procedures
• Maintain accurate client records in HCP
• Merge duplicate profiles and onboard new clients
• Support technicians via phone or Microsoft Teams
• Use SOPs, scripts, and reference sheets for consistency

Conocimientos

Customer service

Dispatch / scheduling

Communication

Spanish (preferred)

Scheduling

Microsoft Teams

Outlook

Office Suite

Housecall Pro

Herramientas

Housecall Pro (HCP)

Microsoft Teams

Outlook

Office Suite

Descripción del empleo

Howard Building Maintenance is seeking a Customer Service Associate for our Caldwell, ID office. You will be the first point of contact, handling calls, emails, and messages, scheduling jobs, dispatching technicians, and supporting billing and administration. Fluency in Spanish is highly preferred and may lead to higher pay.

In-office role with steady schedule Monday–Friday, 10:00 a.m.–6:00 p.m. Strong communication and multitasking skills are essential in this fast-paced environment.