Bilingual Customer Service & Sales Support Associate

VT Industries, Inc.; Iowa (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

VT Industries, Inc. in Iowa is looking for a dedicated Customer Service Representative to manage customer interactions via phone, email, and in person. This role requires excellent communication skills and a customer-focused demeanor.

Ideal candidates will have at least 2 years of customer service experience and a high school diploma. Responsibilities include processing orders, maintaining accurate data entry, and collaborating with team members to enhance customer satisfaction.

Qualifications

• Experience dealing with difficult customers while maintaining professionalism.
• Ability to review work for accuracy and detail.
• Capable of using general office equipment effectively.
• Strong understanding of mathematical operations for order processing.

Responsibilities

• Process customer quotes and orders via phone and email.
• Provide exceptional customer service and support sales activities.
• Collaborate with various departments for order accuracy and efficiency.
• Maintain organized workspace and follow safety rules.

Skills

Bilingual in English and Spanish

Customer-focused demeanor

Data entry and analysis proficiency

Excellent written and verbal communication

Strong organizational skills

Education

High School diploma or better

Job description

VT Industries, Inc. in Iowa is looking for a dedicated Customer Service Representative to manage customer interactions via phone, email, and in person. This role requires excellent communication skills and a customer-focused demeanor.

Ideal candidates will have at least 2 years of customer service experience and a high school diploma. Responsibilities include processing orders, maintaining accurate data entry, and collaborating with team members to enhance customer satisfaction.