Customer Care Specialist

Hy-Vee, Inc.; Grimes (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hy-Vee, Inc. in Iowa is hiring a Customer Care Representative to support customers, stores, and vendors via phone, email, mail, and social media, routing inquiries to the right teams and resolving issues. The role emphasizes timely communication, accurate documentation, and collaboration with cross-functional partners; a high school diploma and 3–5 years of related experience are preferred, with HIPAA certification possible after hire; this is a non-exempt, on-site position.

Qualifications

• High school diploma or equivalent; 3–5 years of related work experience.
• Customer service or retail experience preferred.
• HIPAA certification may be required after hire.

Responsibilities

• Responds to e-mails and routes to the proper parties.
• Answers and processes customer phone calls.
• Engages in Live Chat to answer inquiries and provide information.
• Monitors social media activity and responds to comments on platforms.
• Reports to work on schedule and maintains confidentiality.

Skills

Verbal and written comms

Customer service orientation

Interpersonal skills

Multi-channel support

Problem-solving

Basic math skills

Computer literacy

Education

High school diploma or equivalent

Tools

Retalix

Spinternet

Office software

Job description

Hy-Vee, Inc. in Iowa is hiring a Customer Care Representative to support customers, stores, and vendors via phone, email, mail, and social media, routing inquiries to the right teams and resolving issues. The role emphasizes timely communication, accurate documentation, and collaboration with cross-functional partners; a high school diploma and 3–5 years of related experience are preferred, with HIPAA certification possible after hire; this is a non-exempt, on-site position.