Bilingual Customer Service Representative Spanish

Atain; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Atain is seeking a motivated Call Center Agent to join its Customer Experience team. You will assist customers with travel bookings and resolving inquiries via phone, email, and chat, delivering friendly, professional service.

The role requires bilingual Spanish and English, with 1 year call center or customer service experience, plus hospitality/front desk or travel industry exposure. You will document interactions and support team goals in a fast-paced environment.

Qualifications

• Minimum 1 year of call center or customer service experience.
• At least 6 months of hospitality, frontdesk or travel industry experience.
• Must be able to pass a 7-year background check.
• Must be 18 years of age.
• Must have a GED or a high school diploma.

Responsibilities

• Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
• Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
• Maintain up-to-date knowledge of travel products, services, policies, and promotions.
• Accurately document customer interactions and follow up as needed.
• Collaborate with team members and leadership to meet performance goals and service standards.

Skills

Bilingual Spanish-English

Education

GED or HS Diploma

Job description

Department: Customer Experience

Shift Timings: Between 8 AM to 8 PM EST - Rotational shifts (9 hours including 1-hour lunch break)

Working Mode: 5 days a week with 2 days off. Shifts will include weekends.

Must Have Spanish and English

Position Summary

We are seeking a motivated and customer-focused Call Center Agents/ Customer Service Representatives to join our team in the exciting world of travel accommodations. In this role, you will assist customers with booking travel accommodations and resolving inquires while providing friendly, professional, and effective service via phone, email, and chat.

Key Responsibilities

Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.

Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.

Maintain up-to-date knowledge of travel products, services, policies, and promotions.

Accurately document customer interactions and follow up as needed.

Collaborate with team members and leadership to meet performance goals and service standards.

Candidate Profile

Minimum 1 year of call center or customer service experience required.

At least 6 months of hospitality, frontdesk or travel industry experience

Must be able to pass a 7-year background check.

Must be 18 years of age

Must have a GED or a high school diploma

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.