Customer care agent

Hotelbeds; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hotelbeds is seeking a Customer Care Agent who is bilingual in Spanish and/or Portuguese to support clients and partners in our Client Relationship Center.

Responsibilities include providing professional phone service, addressing issues, building knowledge of local products, and maintaining strong relationships with suppliers while ensuring timely responses.

Hours are 24/7 with flexible scheduling including weekends and holidays, reflecting a dynamic hospitality environment.

Qualifications

• Bilingual-Spanish and/or Portuguese required.
• Strong organizational skills and the ability to handle multiple tasks effectively.
• Computer literate with intermediate to advanced level of competency in MS Word, Excel and Outlook.
• Strong communication and grammar skills.

Responsibilities

• To offer a professional, courteous and friendly telephone manner at all times.
• To effectively deal with any client issues/complaints including follow up and reporting.
• To develop and maximize local product and destination knowledge.
• To have strong communication skills to build strong relationships with internal and external suppliers.
• To present a professional image at all times.

Skills

Bilingual Spanish/Portuguese

Strong organizational skills

MS Word

MS Excel

Outlook

Strong communication skills

Education

High school diploma

1 year reservations experience in hospitality/travel

Tools

MS Word

Excel

Outlook

Job description

CUSTOMER CARE AGENT- BILINGUAL SPANISHand/or PORTUGUESE

Hours: This department is open 24 hours, 7 days a week.
Must be able to work a flexible schedule to include weekends and holidays.

SUMMARY

The customer care agent will support the daily operation of the Client Relationship Center using already developed strong customer service skills to enhance and assist clients on vacation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To offer a professional, courteous and friendly telephone manner at all times.
• To effectively deal with any client issues/complaints including follow up and reporting.
• To develop and maximize local product and destination knowledge.
• To have strong communication skills to build strong relationships with internal and external suppliers.
• To present a professional image at all times.

QUALIFICATIONS

• Bilingual Skills a must-Spanishand/or Portuguese
• Strong organizational skills and the ability to handle multiple tasks effectively.
• Computer literate with intermediate to advanced level of competency in MS Word, Excel and Outlook.
• Strong communication and grammar skills.

EDUCATION and/or EXPERIENCE: High school diploma preferably with a minimum of one year reservations experience in the hospitality or travel industry.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and emails (in languages specific) Ability to write professional correspondence, professionally and politely responding to all emails with the time restraints published by the department.