Bilingual Customer Service Representative

Adecco Portugal; San Juan (PR); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Short-term disability

Medical insurance

Dental insurance

Vision insurance

Life insurance

Commuter benefits

401K plan

Job summary

Adecco currently seeks a Bilingual Customer Service Representative in San Juan, PR to support health care providers. The role involves handling calls and chat to explain benefits, eligibility, and claims status with a focus on first-call resolution.

Requirements include a High School Diploma or GED, 1+ years in related work, and fluency in English and Spanish. Open availability, 7-month assignment, and 13.00 USD per hour are offered.

Qualifications

• Must be bilingual in English and Spanish.
• Proficient with computers and office applications.
• Experience in customer service or clerical roles.

Responsibilities

• Answer incoming calls from health care providers and identify the type of assistance needed.
• Provide customer service support via live chat to update eligibility or claims status.
• Resolve issues on the first call and navigate complex systems to identify status.
• Deliver information positively to build relationships with providers and staff.
• Document provider issues and help report overall trends.

Skills

Bilingual English/Spanish

Computer proficiency

Phone handling

Customer service

Education

High School Diploma or GED

Job description

Are you someone who loves to be an integral part of everyday business?

Adecco is currently assisting one of its clients in their search for a Bilingual Customer Service Representative in San Juan, PR.

Pay rate: $13/hr.

Shift availability: Mon – Fri, must have open availability (Business hours: 8a-9p)

Length: 7 months with potential of extension

Our ideal candidate for this Bilingual Customer Service Representative must have/must be able to:

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

• Provides customer service support to providers through live chat, to give updates on their members eligibility status or claims status and validates state specific requirements for claims and benefits processing.

• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller

• Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff

• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

Education/Certification Requirements:

• High School Diploma or GED equivalent

Experience requirements for this Bilingual Customer Service Representative position:

• 1+ years of related experience (office, administrative, clerical, customer service, etc.) using phones and computers as primary job tools

• Proficient with computers

• Open availability/flexibility

• Bilingual: English and Spanish

• Health care experience preferred

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application.

Pay Details: $13.00 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance