Bilingual Customer Service Rep

Express Employment Professionals - Cincinnati East; Gautier (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Mississippi is seeking a motivated, detail-oriented Bilingual Customer Service Representative to assist policyholders in English and Spanish across calls, emails, and chats with empathy and accuracy. The role requires a high school diploma and 1+ year of customer service experience, with comfort using CRM systems.

Insurance knowledge or licensure may be required depending on the specific position, and you will explain policy terms while

Qualifications

• Fluency in English and Spanish, written and spoken
• 1+ year of customer service experience, preferably in call center or insurance
• Strong communication and problem-solving skills
• Comfort with using CRM systems and multitasking across programs
• Insurance license is a plus or may be required depending on role

Responsibilities

• Handle inbound calls, emails, and chats from policyholders in English and Spanish
• Answer questions about policies, coverage, billing, and claims status
• Process policy changes, payments, and basic account updates
• Document customer interactions accurately in the CRM
• Resolve customer concerns with professionalism, escalating complex issues as needed
• Explain insurance terms and processes clearly
• Meet performance metrics for call quality, response time, and customer satisfaction

Skills

Bilingual English/Spanish

Customer service

Active listening

Education

High School Diploma

Tools

CRM software

Job description

We're seeking a motivated, detail-oriented Bilingual Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, communicates clearly, and thrives in a fast-paced environment. #2606MS

Responsibilities

• Handle inbound calls, emails, and chats from policyholders in both English and [Spanish/other language]
• Answer questions about policies, coverage, billing, and claims status
• Process policy changes, payments, and basic account updates
• Document customer interactions accurately in the CRM/system
• Resolve customer concerns with professionalism and empathy, escalating complex issues as needed
• Explain insurance terms and processes in a clear, easy-to-understand way
• Meet performance metrics for call quality, response time, and customer satisfaction

Qualifications

• Fluency in English and [Spanish/other language], both written and verbal, required
• High school diploma or equivalent required; some college preferred
• 1+ years of customer service experience (call center or insurance experience a plus)
• Strong communication, active listening, and problem-solving skills
• Comfortable using computer systems, CRM software, and multitasking across programs
• Ability to stay calm and professional under pressure
• Insurance license (or willingness to obtain one) may be required depending on role