Bilingual Customer Service Representative - Automotive

Reynolds & Reynolds Inc; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Bilingual Customer Service Representative in Omaha, NE. This role involves assisting customers with maintenance claims and contract inquiries. Ideal candidates will have strong customer service skills and be bilingual in English and Spanish. The position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health savings account

401(k) with up to 6% matching

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Qualifications

• Bilingual in English/Spanish required.
• Must be able to type a minimum of 30 WPM.

Responsibilities

• Assist customers with maintenance claims and contract questions.
• Review automotive contracts and evaluate maintenance claims.
• Log notes and input documentation in the AGWS system.

Skills

Customer Service

Bilingual

Multitasking

Education

Technical certification or degree

Job description

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Bilingual Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to : - Reviewing automotive contracts and evaluating maintenance claims- Obtaining any needed documentation from the customer to assist with processing maintenance claims- Assisting customers with general questions related to their contracts, and going over provisions on contracts- Using the AGWS system to log notes and input documentation

Training

On the job

Requirements

Technical certification or degree preferred~^~Strong customer service and phone skills~^~Previous automotive experience in service or automotive related customer service is a plus~^~Must be able to type a minimum of 30 WPM~^~Strong multitasking skills~^~ASE certifications a plus~^~Bilingual in English / Spanish required

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including : - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Professional development and training- Promotion from within- Paid vacation and sick days- Eight paid holidays- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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Bilingual Customer Service Representative • Omaha, NE, United States