Remote - Automotive Customer Service Representative

Lensa; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in digital business services is seeking a Remote Automotive Customer Service Representative. In this role, you will connect with customers to resolve inquiries and provide support. The position offers competitive wages, full benefits, and a supportive work environment, making it an excellent opportunity for those passionate about customer service.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k, etc.)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• Preferred 6 months customer service experience.
• Ability to type at least 25 WPM.
• Comfortable with desktop computer systems.

Responsibilities

• Connecting with customers via phone, email, chat, or social media.
• Calmly resolving and de-escalating issues.
• Tracking call-related information for audits and reports.

Skills

Communication

Problem Solving

Organization

Prioritization

Education

High School Diploma or GED

Job description

Remote - Automotive Customer Service Representative

Lensa is the leading career site for job seekers at every stage of their career. Our client, Teleperformance USA, is seeking professionals. Apply via Lensa today!

Category: Customer Service/Support

About TP

TP is a global, digital business services company. We deliver advanced, digitally powered business services to help the world’s best brands streamline their operations sustainably.

With over 500,000 passionate employees speaking more than 300 languages, our global reach allows us to support our communities, clients, and the environment effectively.

Benefits of Working with TP Include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

We combine high-tech and high-touch approaches with industry expertise to make people's lives simpler, faster, and safer. As a team member, you will respond to customer inquiries, find innovative solutions, and grow professionally in a collaborative environment.

Our leadership success stories show that at TP, the sky is the limit!

Note: Employment is only available in specific states listed in the original description.

Your Responsibilities

As a Customer Service Representative, your main responsibilities include:

• Connecting with customers via phone, email, chat, or social media to resolve questions or concerns
• Calmly resolving and de-escalating issues
• Escalating interactions when necessary
• Responding to assistance requests and processing payments if needed
• Tracking call-related information for audits and reports
• Providing feedback on call issues
• Upselling when appropriate

We’re looking for fearless individuals who are inspired to deliver excellence.

• Ability to work remotely in a virtual team environment
• Preferred 6 months customer service experience
• Must be over 18 years old
• Ability to type at least 25 WPM
• High School Diploma or GED
• Comfortable with desktop computer systems
• Strong oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows OS
• Good organization and prioritization skills

Work From Home Requirements

• Internet speed: minimum 25 Mbps download and 10 Mbps upload
• No packet loss, ping under 50ms
• No Satellite, Mobile Data hotspots, P2P, or VPN connections
• Proof of internet speed required
• Quiet, clean workspace

Join Our TP Family

We foster an environment where employees feel valued, inspired, and supported. Our culture promotes happiness, diversity, inclusion, and work-life balance. We believe in surrounding ourselves with positive, supportive, and challenging colleagues to help everyone thrive.

TP is an Equal Opportunity Employer