Bilingual Customer Service Representative - Automotive Customer Service Omaha, NE

REYNOLDS & REYNOLDS CO; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in automotive services is seeking a Bilingual Customer Service Representative to assist customers with maintenance claims. Responsibilities include reviewing contracts, obtaining documentation, and providing exceptional customer service. Join a supportive environment that values work-life balance and offers comprehensive benefits.

Benefits

Comprehensive benefits: medical, dental, vision, life insurance, and HSA.

401(k) plan with up to 6% matching.

Professional development and training opportunities.

Promotion from within.

Paid vacation and sick days.

Eight paid holidays.

Referral bonuses.

Qualifications

• Bilingual in English and Spanish is required.
• Previous automotive service or related customer service experience is a plus.

Responsibilities

• Review automotive contracts and evaluate maintenance claims.
• Obtain required documentation from customers to process claims.
• Assist customers with questions about their contracts.

Skills

Customer Service

Multitasking

Bilingual

Education

Technical certification or degree

Job description

Job Description:

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Bilingual Customer Service Representative - Automotive to join our team. In this role, you will handle inbound calls from AGWS customers, assisting with questions related to maintenance claims. Your responsibilities include explaining contract details, reviewing automotive contracts, obtaining necessary documentation, and logging information into our system.

Responsibilities:

1. Review automotive contracts and evaluate maintenance claims.
2. Obtain required documentation from customers to process claims.
3. Assist customers with questions about their contracts and explain contract provisions.
4. Use the AGWS system to log notes and input documentation.

Training:

On the job training provided.

Requirements:

• Technical certification or degree preferred.
• Strong customer service and phone skills.
• Previous automotive service or related customer service experience is a plus.
• Ability to type at least 30 WPM.
• Strong multitasking skills.
• ASE certifications are a plus.
• Bilingual in English and Spanish is required.

Benefits:

We offer a supportive environment that promotes work-life balance, including:

• Comprehensive benefits: medical, dental, vision, life insurance, and HSA.
• 401(k) plan with up to 6% matching.
• Professional development and training opportunities.
• Promotion from within.
• Paid vacation and sick days.
• Eight paid holidays.
• Referral bonuses.

Reynolds and Reynolds encourages a healthy lifestyle and maintains a non-smoking environment. We are an equal opportunity employer.