Bilingual Customer Service Representative

Octagon Consulting LLC; Texas; On-site; USD 32,000 - 42,000; Full time

Job summary

Octagon Consulting LLC is seeking a Bilingual Customer Service Representative to conduct account research, documentation, and verification, while handling client and debtor requests. The role involves reviewing accounts, processing payments, and supporting the call center with account maintenance in a fast-paced collections environment.

Requirements include a High School Diploma or GED, at least 1 year of customer service experience, bilingual English and Spanish, and working knowledge of CUBS

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Bilingual in English and Spanish.
• Strong written and verbal communication skills.
• Proficient with basic computer tools and typing.

Responsibilities

• Conduct account research, documentation and verification.
• Handle incoming and outgoing correspondence and payments for clients.
• Negotiate payment arrangements in compliance with laws and guidelines.
• Enter notes in client database and update account statuses.
• Support call center with account maintenance requests.

Skills

Customer service

Bilingual English/Spanish

CUBS knowledge

Microsoft Office

Communication

Organizational skills

Typing

Independent work

Self-motivation

Initiative

Written grammar

Education

High School Diploma or GED

Tools

CUBS

Microsoft Office

Job description

Job Description

The primary purpose of the Bilingual Customer Service Representative conduct account research, account documentation and verification. Also, primary responsibility is handling clients and debtor’s requests. Account review updating and general departmental duties. Assist with maintaining all incoming and outgoing correspondence payments in a timely manner for clients. Customer Service Representative will utilize various collections strategies and methodologies to attempt to contact consumers to negotiate payment in full of payment arrangements on debt within federal, state, and client collection guidelines and laws.

Essential Duties and Responsibilities:

• Attain working knowledge of the Client’s processes and requirements and be able to communicate this in a professional matter.
• Handle incoming mail process, incoming faxes, and scanned documents
• Review and process of check payments and walk-up payments
• Change status codes in Cubs
• Enter notes in client database
• Skip Tracing – Conducts record searches for vehicle plate and vin #, debtor information, verify death records, bankruptcies.
• Verifies account balances and makes account adjustments
• Research validation of debt requests and act as a client liaison to gather required documents to submit to debtors per their requests.
• Prepare response letters to debtor’s disputes and consumer letters.
• Find and retrieve information from files.
• Support call center agent’s requests regarding account maintenance.

Experience, Competencies and Education:

• High School Diploma or GED.
• Talking to others to convey information effectively and professionally.
• Well organized in taking and processing payments.
• Required 1 year of customer service experience
• Intermediate level of working knowledge of CUBS preferred
• Intermediate level of working knowledge of clients’ needs, debt types preferred
• Intermediate skills of computer (internet, email, Microsoft suite), typing skills
• Organizational Skills
• Proper Grammar and Written Communication skills
• Self-Motivated
• Takes initiative
• Work independently with little oversight
• Bilingual in both English and Spanish