Customer Care Specialist

Top Echelon Software, LLC.; Okmulgee (OK); On-site; USD 36,000 - 52,000; Full time

Job summary

Top Echelon Software, LLC is seeking a bilingual Customer Care Specialist in Oklahoma to be the primary contact for customers, handling inquiries, orders, and cross-functional coordination. The role requires strong organization, frontline customer service experience, and the ability to manage multiple priorities in a fast-paced environment.

The position focuses on order processing, quotes, and sales support for domestic and Latin American markets, with ERP/CRM usage and collaboration with sales

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Responsibilities

• Customer Service & Relationship Management: Serve as a primary contact for customers, responding to inquiries via phone and email.
• Customer Service & Relationship Management: Develop and maintain strong customer relationships.
• Customer Service & Relationship Management: Provide order status updates, delivery timelines, and assistance with customer concerns.
• Customer Service & Relationship Management: Coordinate customer requests and ensure timely resolution of issues.
• Order Processing & Administration: Process customer orders for domestic and Latin American markets.
• Order Processing & Administration: Maintain accurate customer information, pricing, and order records within an ERP system.
• Order Processing & Administration: Establish new customer accounts and maintain customer databases.
• Order Processing & Administration: Process invoices and shipping documentation.
• Order Processing & Administration: Coordinate product sample requests and fulfillment.
• Sales & Commercial Support: Prepare customer quotations for standard and customized products.
• Sales & Commercial Support: Support sales initiatives through customer communications, promotional materials, and product updates.
• Sales & Commercial Support: Work collaboratively with sales and other internal departments to meet customer needs.
• Operations & Cross-Functional Coordination: Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Operations & Cross-Functional Coordination: Manage product returns, credits, and related customer service issues.
• Operations & Cross-Functional Coordination: Partner with quality and operations teams to resolve product or order concerns.

Skills

Bilingual EN/ES

Customer service

Order management

Inside sales

ERP/CRM SAP SF

MS Office

Communication

Organizational skills

Team collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

Job description

Customer Care Specialist

Location: Oklahoma

Employment Type: Full-Time

Classification: Exempt

Position Overview

Our client is seeking a bilingual Customer Care Specialist to serve as a primary point of contact for customers. This individual will play a key role in building customer relationships, processing orders, coordinating with internal teams, and ensuring a high level of customer satisfaction.

The ideal candidate is highly organized, detail-oriented, comfortable working in a fast-paced environment, and experienced in customer service, order management, and sales support.

Key Responsibilities

Customer Service & Relationship Management

• Serve as a primary contact for customers, responding to inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Provide order status updates, delivery timelines, and assistance with customer concerns.
• Coordinate customer requests and ensure timely resolution of issues.

Order Processing & Administration

• Process customer orders for domestic and Latin American markets.
• Maintain accurate customer information, pricing, and order records within an ERP system.
• Establish new customer accounts and maintain customer databases.
• Process invoices and shipping documentation.
• Coordinate product sample requests and fulfillment.

Sales & Commercial Support

• Prepare customer quotations for standard and customized products.
• Support sales initiatives through customer communications, promotional materials, and product updates.
• Work collaboratively with sales and other internal departments to meet customer needs.

Operations & Cross-Functional Coordination

• Coordinate with manufacturing and operations teams to align production schedules with customer delivery expectations.
• Manage product returns, credits, and related customer service issues.
• Partner with quality and operations teams to resolve product or order concerns.

Required Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Bilingual proficiency in English and Spanish.
• Experience in customer service, customer account management, inside sales, or sales support.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and business systems.
• Experience with ERP or CRM platforms such as SAP or Salesforce preferred.
• Ability to manage multiple priorities and collaborate across departments.
• Self-motivated, goal-oriented, and customer-focused.

Ideal Candidate

The successful candidate will demonstrate:

• Strong interpersonal and relationship-building skills.
• A proactive approach to problem-solving.
• Ability to work effectively with sales, manufacturing, and operations teams.
• A commitment to accuracy, responsiveness, and customer satisfaction.
• Professionalism, adaptability, and a collaborative mindset.

Additional Information

This position supports both domestic and international customer accounts and requires frequent coordination with internal teams to ensure accurate order processing and timely customer support.