Bilingual Inside Sales Representative (7390)

ABC Supply Interiors, formerly L&W Supply; Beltsville (MD); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with generous company match

Employee assistance program

Short term and long term disability

Life insurance

Flex spending

Paid vacation

Paid sick days

Paid holidays

Job summary

ABC Supply Interiors in Beltsville, MD is seeking an Inside Sales Associate to assist customers throughout their material purchases for a variety of building projects. You will greet customers, discuss features and benefits, coordinate deliveries, support branch sales plans and merchandising strategies, and help up-sell products while maintaining strong product knowledge.

This full-time role requires bilingual Spanish/English, excellent communication, time management, detail orientation, and a

Qualifications

• Bilingual Spanish/English required.
• 1-2 years’ experience with interior building products preferred.
• Excellent communication and interpersonal skills.
• Solid time management and prioritization skills.
• Basic computer skills.
• Positive attitude and team player.
• Detail and service oriented.
• Ability to multitask.

Responsibilities

• Assist customers in developing L&W solutions to meet their needs.
• Discussing features and benefits of products and services.
• Establishing rapport with new customers and nurturing relationships with long term customers.
• Soliciting feedback from customers on products and services.
• Coordinating delivery requests to ensure efficiency and customer satisfaction.
• Assisting in the development of branch sales plan and strategy.
• Assisting in the design and execution of merchandising strategy.
• Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job.
• Answering incoming phone calls and emails to assist customers in a timely manner.
• Accepting payment and applying it to the appropriate customer account.
• Arranging with the warehouse for customer product pickup.
• Reordering products to keep the store and warehouse shelves well stocked.
• Addressing and resolving service concerns, should they arise.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Time management

Basic computer skills

Team player

Detail oriented

Multitasking

Job description

Shift Schedule: Monday-Friday 6am-4pm

ABC Supply Interiorsis a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. ABC Supply Interiors delivers the products and capabilities offered by a national distributor paired with the service and personal touch usually found only in a locally owned business.

As an Inside Sales Associate, you will provide assistance to customers as they purchase the materials they need for a variety of building projects. From the moment you greet customers until their sales have been finalized, you will provide them with superior service and building material expertise.

Specific duties may include:

• Assisting customers in developing L&W solutions to meet their needs
• Discussing features and benefits of products and services
• Establishing rapport with new customers and nurturing relationships with long term customers
• Soliciting feedback from customers on products and services
• Coordinating delivery requests to ensure efficiency and customer satisfaction
• Assisting in the development of branch sales plan and strategy
• Assisting in the design and execution of merchandising strategy
• Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
• Answering incoming phone calls and emails to assist customers in a timely manner
• Accepting payment and applying it to the appropriate customer account
• Arranging with the warehouse for customer product pickup
• Reordering products to keep the store and warehouse shelves well stocked
• Addressing and resolving service concerns, should they arise

Specific qualifications include:

• Bilingual speaking in Spanish/English is required
• 1-2 years’ experience with interior building products is preferred
• Excellent communication and interpersonal skills
• Solid time management and prioritization skills
• Basic computer skills
• Positive attitude and team player
• Detail and service oriented
• Ability to multitask

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Pay Rate Information:

$21-24/hr. Based on experience and qualifications.

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.