Bilingual Customer Service Representative

Florida One Insurance; Clearwater (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that prioritizes exceptional service and tailored insurance solutions. As a Bilingual Customer Service Representative, you'll play a vital role in assisting customers in both English and Spanish, ensuring they navigate their insurance needs with ease. Your strong communication and problem-solving skills will be essential as you handle inquiries, process transactions, and educate clients about available products. This position offers competitive salary, bonuses, and opportunities for career growth in a diverse and innovative environment. Be part of a team that values your contributions and strives for customer excellence.

Benefits

Competitive Salary + Bonuses

Paid Training & Licensing Assistance

Health, Dental & Vision Insurance

Generous Paid Time Off & Holidays

Career Growth Opportunities

Qualifications

• Fluency in both English and Spanish is essential for this role.
• Previous experience in customer service or insurance is preferred.

Responsibilities

• Assist customers with policy inquiries and claims support.
• Process payments and maintain accurate customer records.
• Educate clients on auto insurance products and benefits.

Skills

Fluency in English

Fluency in Spanish

Customer service skills

Communication skills

Problem-solving expertise

Multitasking abilities

Organizational skills

Education

High School Diploma

Insurance License (or willingness to obtain)

Job description

Who We Are:

At Florida One Insurance Agency, we believe in providing exceptional service and tailored auto insurance solutions to our diverse clientele. We are seeking a Bilingual Customer Service Representative (CSR) who is passionate about helping customers navigate their insurance needs with ease and confidence. If you have a customer-first attitude, strong communication skills, and thrive in a fast-paced environment, we want you on our team!

What You'll Do:

Assist customers in both English and Spanish with policy inquiries, coverage options, and claims support.
Process payments, policy renewals, and modifications with accuracy and efficiency.
Educate clients on available auto insurance products, discounts, and benefits.
Resolve customer concerns with professionalism and problem-solving expertise.
Maintain up-to-date customer records and documentation.
Collaborate with agents and underwriters to ensure a seamless client experience.

What We're Looking For:

Fluency in English and Spanish (both spoken and written).
Previous experience in customer service or insurance (auto insurance experience is a plus!).
Strong communication, multitasking, and organizational skills.
Ability to handle a high volume of interactions with patience and efficiency.
Must be licensed (or willing to obtain an insurance license).

Perks & Benefits:

Competitive Salary + Bonuses
Paid Training & Licensing Assistance
Health, Dental & Vision Insurance
Generous Paid Time Off & Holidays
Career Growth Opportunities

Ready to Make an Impact?
Join a team where your skills matter, and your voice is heard. Be part of a company that values diversity, innovation, and customer excellence.